Orders, Payment & Shipping information
What is the status of my order?
If you have placed an order, you will have received a Track&Trace code via e-mail. With this code you can see the status of the delivery. Didn't receive a T&T code? Feel free to call our customer service, they can give you more information.
Can I also place an order by e-mail or telephone?
If you can't manage to order via the website yourself, you can always email us at [email protected] or call us about placing your order.
We will be happy to help you. After discussing your order, you will receive an order confirmation from us by e-mail, which will contain a payment link and through this link you can easily pay for your order. You will then receive confirmation of payment. We are available Monday to Friday from 8.45 a.m. to 4.45 p.m. on +31 (0)348 20 0002.
Will I receive an order confirmation?
Yes, you will receive an order confirmation immediately after placing your order. This contains an overview of the items and their quantity including the order number, your address details and prices.
When are the parcels dispatched?
Small parcels are dispatched on Mondays, Wednesdays and Fridays. Large parcels, which include sun visors, splitters and rear bumpers, are dispatched on Tuesdays and Thursdays.
What is the shipping time to my country?
The shipping time varies by country. You can see the estimated delivery time during checkout, depending on your shipping address.
How can I pay for my order?
We offer several payment methods*
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- iDeal (only in the Netherlands)
- Paypal (surcharge)
- Klarna post-pay (surcharge)
- Mastercard
- Visa
- Bank transfer
- Bancontact
- KBC
- Sofort Banking
- Belfius
- Cartes Bancaires
- EPS
- American Express
- Giro Pay
- Maestro
- Paysafecard
*Only when using iDeal and bank transfer we do not charge a surcharge.
What if my payment is not successful?
If your payment is not successful, the order will not be processed. Only paid orders will be processed.
Have you placed an order but not sure if the payment was successful? Do not hesitate to contact us and we will see what we can do for you.
Which parties do we ship with?
We ship with the following parties:
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- DHL - Parcel Connect - FY - Europlus
- DPD
- XXL (only for large parcels)*
- TNT
For a detailed overview of which carrier delivers to your country, click here