Complaints
We make every effort to ensure that every customer is satisfied, in the unlikely event of a complaint, please contact us ([email protected].
You can call and email to us. We will try to resolve your complaint as quickly as possible. We are not satisfied until the customer is.
Complaint about delivery: damaged package received.
If you receive a package with visible damage from the carrier ask the driver to make a note of the condition of your package.
If the product or package is delivered to you damaged, please notify us at [email protected] within 5 days of receiving the shipment.
We cannot guarantee compensation if you contact us after 5 days as we can no longer hold the carrier responsible.
If you receive a damaged package, please send us the following information:
- Order number and delivery date
- Photos of the shipping box + label
- Photos of the products
- Any further relevant information